https://thetemplateclub.com may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the email or domain transfer service, you do not receive a delivery e-mail from us. Proof that you have contacted the domain transfer service may be required. You are expected to accept the transfer of domains when they are sent. Failure to do so will cause you to forfeit the transaction. We will make every effort to ensure you have received the property delivery of the product.
Download issues: You have problems that prevent you from downloading the product. https://thetemplateclub.com recommends that you contact the support team for your browser provider, as https://thetemplateclub.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screenshots, descriptions, etc) of each type of product offered before making a purchase.
All services provided, such as site upgrades, are non-refundable.